Online Customer Service | Best Practices
In the world of online customer service, you don’t always have the opportunity to speak to someone face to face or over the telephone. ...
Negative Feedback - Take It Offline
You are feeling pretty good about your online presence, you are starting to get some referral business, your AdWords are triggering some...
Social Media & Customer Service
In today’s world of digital media we have come to expect near immediate solutions when we inquire for information. This could be...
